Primary Health Care Manager 1.0 FTE

Job description

Program Manager – Primary Health Care

Hiring Range: $68,000.00-$.80,000.00 per year

Full Time- 37.5 Hours/Week

Position Description:

The Primary Health Care Manager leads and manages all aspects of programs and services in the planning, implementation and development, monitoring and evaluation for primary health care including chronic disease prevention and management, health maintenance, health promotion, health education, mental health and other health areas. The Primary Health Care Manager works within the context of the Centre’s mission and strategic priorities to manage and provide leadership in planning, delivery and evaluation of integrated and responsive health programs and services. The Primary Health Care Manager is responsible for the overall management and supervision of the Primary Health Care Team. Working as a key member of the Leadership Team the Primary Health Care Manager collaborates internally and externally to ensure a high functioning, interprofessional team and ongoing quality services.

Accountability:

The Primary Health Care Manager is accountable to the Senior Manager, Integrated Care and Client Experience and overall accountability is to the Executive Director.

Key Responsibilities:

Program Management:

• Ensure that the mission and philosophy of the Centre are being met in the operation of primary health care services and programs
• Contribute to the Centre’s commitment to quality and accountability and the related planning and reporting through the progressive achievement of targets, goals and/or other criteria and compliance with best practices
• Promote collegial and collaborative working relationships with the Centre staff, students, volunteers and providers and partners in the community Hamilton Urban Core Hunan Resources Job Description – Primary Health Care Manager Reviewed 2018
• Identify the need for the development of relevant policies, protocols and procedures as well as health services and programs
• Ensure compliance with the Centre’s core competencies and facilitate staff interprofessional teamwork, including participation in case conferencing to provide proper interdisciplinary review.

Staff Management and Development:

• Supervise staff who provide primary health care services including (but not limited to) medical services, chronic disease prevention and management, health promotion programs, outreach clinics and other related and relevant health services or programs, in an interdisciplinary environment to ensure that program and service needs are met. This includes on-going supervision and recruitment and retention of staff
• Work with staff to optimize providers’ skills and competencies to ensure that providers function in their full scope of practice and that there is the right service mix to meet client needs. Ensure staff meet performance expectations, acknowledge performance achievements and address performance concerns in a timely manner. This includes special project staff
• Ensure appropriate coverage for primary health care programs and services, overseeing the scheduling staff vacation or other time off and coordinating relief coverage as required across the organization
• Oversee student placements, learners and volunteer under the purview of Primary Health Care programs (for example, physician assistants, nurses, medical students, etc.)

Program Evaluation and Quality Improvement:

• Facilitate clinical risk management protocols and procedures (i.e., infection control, review of equipment, vaccine storage, lab procedures) across the organization
• Ensure the development and review of clinical policies, medical directives, best practice guidelines, leading practices and procedures as required
• Manage the development, implementation and evaluation of an annual work plan that supports the strategic direction and annual objectives of the organization
• Ensure appropriate comprehensive services are delivered by maintaining complete and accurate client records and information, participating in chart reviews and discussion of problem cases, and answering client inquiries and directing them to the appropriate health care provider
• Provide leadership, support and direction in the planning and evaluation of health services and programs. Develop and maintain appropriate infrastructure to support the effective operation of primary health care service.
• Promote a culture of innovation and growth and provide leadership in advancing the Centre’s quality improvement plan, and in initiating quality improvement processes
• Assist the Executive Director to establish clear guidelines for client advocacy and public policy issues identified by the community, and participate in the development of related reports, documents or statements
• Partner with community stakeholders, health and social service systems, and educational programs to foster collaborative relationships that will assist the Centre in meeting community needs
• Ensure professional competence is maintained through appropriate continuing education methods such as peer discussions, literature review, webinars and conferences and other methods

Other:

• Demonstrate leadership in identifying potential sources of funding relevant for programs and services relevant to the Centre’s mission and priorities and develop submissions for consideration and approval
• Ensure appropriate statistical, quantitative and qualitative data is collected and prepared in a timely fashion for completion of reports required by the Centre such as OHRS and M-SAA reporting, Quarterly Activity Reports, Workplan Progress Reports, Staff Entitlement Reports, Workplace Safety Reports, Quality Improvement, and Monitoring Reports
• Monitor and evaluate programs and services, by ensuring effective use of computer reports and data collection for internal use and to meet reporting requirements
• Participate in broad-based health planning through collaborative planning with internal staff teams, and engagement with appropriate organizations, networks, and institutions
• Actively provide leadership to and participate in the Centre’s quality improvement and quality assurance plans. Participate in team and committee meetings of the Centre as appropriate.
• Participate in Leadership Team Meetings as a member of the Centre’s management team.
• Other duties as assigned or delegated.
• When requested, serve as acting Executive Director in the Executive Director’s absence.
• Maintain and develop professional competence through appropriate continuing education (i.e. peer interaction, literature review, conferences, courses, etc.)

Qualifications:

Education: Bachelor’s degree in healthcare management, Health Administration, Nursing, Public Health, a related field, or work experience.

Experience: Three to five years management experience in a community-based, human or health services organization

Skills:

• Thorough knowledge of and proficiency in program planning, implementation, and evaluation
• Demonstrated commitment to and knowledge of community-based primary health care
• Excellent knowledge of community health practices and related policies and procedures
• Experience and understanding of the health needs of individuals/families in the inner city
• Good communication and interpersonal skills, with a demonstrated ability to supervise and direct staff to ensure an effective and efficient working environment
• Previous experience and demonstrated ability in budget preparation and proposal writing
• Experience leading a multi-disciplinary team and facilitating effective team planning
• Excellent oral and written communication skills
• Demonstrated analytical and organization skills
• Commitment to the anti-racism and anti-oppression principles at Hamilton Urban Core
• Ability to collect and analyze data, including familiarity with computer software programs

Knowledge:

• Strong understanding of primary healthcare delivery systems and models of care, including patient-centered care, family medicine, and community-based healthcare.
• Knowledge of cultural competence in healthcare, including the ability to address the needs of diverse patient populations
• Knowledge of healthcare structures, processes, and the roles of different healthcare professionals (doctors, nurses, support staff).
• Understanding of the social determinants of health and their impact on patient outcomes.
• Knowledge of community outreach, health education, and preventive care strategies for diverse populations.
• Familiarity with health promotion and disease prevention programs in a primary care context.
• Familiarity with healthcare laws, policies, and regulations (HIPAA, OSHA, local health regulations, etc.)
• Knowledge of accreditation standards and the ability to ensure compliance with healthcare regulations.
• Awareness of industry standards and best practices in patient care, safety, and quality
• Understanding of quality improvement frameworks
• Knowledge of effective leadership and team-building strategies in healthcare settings
• Ability to manage, motivate, and develop multidisciplinary teams (nurses, medical staff, administrative staff)
• Conflict resolution and performance management skills.

Core Competencies:

• Commitment to health equity and social justice.
• Innovative and solution-focused leadership.
• Collaborative team building and stakeholder engagement.
• High level of organizational and time management skills.
• Dedication to continuous professional development and lifelong learning.

Job Types: Full-time, Permanent

Pay: $68,000.00-$80,000.00 per year

Benefits:

• On-site parking

Schedule:

• Day shift
• Night shift
• Weekends as needed

Education:

• Bachelor’s Degree (preferred)

Licence/Certification:

• Registered Nurse (RN) License (preferred)

Work Location: In person