Temp Full-Time Primary Health Care Manager

November 14, 2025•7 min read

Temporary Full-Time Primary Health Care Manager

Job Description

Primary Health Care Manager

Temporary Full Time 8 Month Contract - 37.5 Hours/Week

The Primary Health Care Manager leads and manages all aspects of programs and services in the planning, implementation and development, monitoring and evaluation for primary health care including chronic disease prevention and management, health maintenance, health promotion, health education, mental health and other health areas. The Primary Health Care Manager works within the context of the Centre’s mission and strategic priorities to manage and provide leadership in planning, delivery and evaluation of integrated and responsive health programs and services.

The Primary Health Care Manager is responsible for the overall management and supervision of the Primary Health Care Team. Working as a key member of the Leadership Team the Primary Health Care Manager collaborates internally and externally to ensure a high functioning, interprofessional team and ongoing quality services.

Accountability

The Primary Health Care Manager is accountable to the Senior Manager, Integrated Care and Client Experience and overall accountability is to the Executive Director.

Key Responsibilities

Program Management:

Ensure that the mission and philosophy of the Centre are being met in the operation of primary health care services and programs
Contribute to the Centre’s commitment to quality and accountability and the related planning and reporting through the progressive achievement of targets, goals and/or other criteria and compliance with best practices
Promote collegial and collaborative working relationships with the Centre staff, students, volunteers and providers and partners in the community
Identify the need for the development of relevant policies, protocols and procedures as well as health services and programs
Ensure compliance with the Centre’s core competencies and facilitate staff interprofessional teamwork, including participation in case conferencing to provide proper interdisciplinary review.

Staff Management and Development:

Supervise staff who provide primary health care services including (but not limited to): medical services, chronic disease prevention and management, health promotion programs, outreach clinics and other related and relevant health services or programs, in an interdisciplinary environment to ensure that program and service needs are met. This includes on-going supervision and recruitment and retention of staff
Work with staff to optimize providers’ skills and competencies to ensure that providers function in their full scope of practice and that there is the right service mix to meet client needs. Ensure staff meet performance expectations, acknowledge performance achievements and address performance concerns in a timely manner. This includes special project staff
Ensure appropriate coverage for primary health care programs and services, overseeing the scheduling staff vacation or other time off and coordinating relief coverage as required across the organization
Oversee student placements, learners and volunteer under the purview of Primary Health Care programs (for example, physician assistants, nurses, medical students, etc.)

Program Evaluation and Quality Improvement:

Facilitate clinical risk management protocols and procedures (i.e., infection control, review of equipment, vaccine storage, lab procedures) across the organization
Ensure the development and review of clinical policies, medical directives, best practice guidelines, leading practices and procedures as required
Manage the development, implementation and evaluation of an annual work plan that supports the strategic direction and annual objectives of the organization
Ensure appropriate comprehensive services are delivered by maintaining complete and accurate client records and information, participating in chart reviews and discussion of problem cases, and answering client inquiries and directing them to the appropriate health care provider
Provide leadership, support and direction in the planning and evaluation of health services and programs. Develop and maintain appropriate infrastructure to support the effective operation of primary health care services
Promote a culture of innovation and growth and provide leadership in advancing the Centre’s quality improvement plan, and in initiating quality improvement processes
Assist the Executive Director to establish clear guidelines for client advocacy and public policy issues identified by the community, and participate in the development of related reports, documents or statements
Partner with community stakeholders, health and social service systems, and educational programs to foster collaborative relationships that will assist the Centre in meeting community needs
Ensure professional competence is maintained through appropriate continuing education methods such as peer discussions, literature review, webinars and conferences and other methods

Other:

Demonstrate leadership in identifying potential sources of funding relevant for programs and services relevant to the Centre’s mission and priorities and develop submissions for consideration and approval
Ensure appropriate statistical, quantitative and qualitative data is collected and prepared in a timely fashion for completion of reports required by the Centre such as OHRS and M-SAA reporting, Quarterly Activity Reports, Workplan Progress Reports, Staff Entitlement Reports, Workplace Safety Reports, Quality Improvement, and Monitoring Reports
Monitor and evaluate programs and services, by ensuring effective use of computer reports and data collection for internal use and to meet reporting requirements
Participate in broad-based health planning through collaborative planning with internal staff teams, and engagement with appropriate organizations, networks, and institutions
Actively provide leadership to and participate in the Centre’s quality improvement and quality assurance plans. Participate in team and committee meetings of the Centre as appropriate.
Participate in Leadership Team Meetings as a member of the Centre’s management team.
Other duties as assigned or delegated.
Maintain and develop professional competence through appropriate continuing education (i.e. peer interaction, literature review, conferences, courses, etc.)

Qualifications

Bachelor’s degree in healthcare management, Health Administration, Nursing, Public Health, a related field, or work experience.
Three to five years management experience in a community-based, human or health services organization
Thorough knowledge of and proficiency in program planning, implementation, and evaluation
Demonstrated commitment to and knowledge of community-based primary health care
Excellent knowledge of community health practices and related policies and procedures
Experience and understanding of the health needs of individuals/families in the inner city
Good communication and interpersonal skills, with a demonstrated ability to supervise and direct staff to ensure an effective and efficient working environment
Previous experience and demonstrated ability in budget preparation and proposal writing
Experience leading a multi-disciplinary team and facilitating effective team planning
Excellent oral and written communication skills
Demonstrated analytical and organization skills
Commitment to the anti-racism and anti-oppression principles at Hamilton Urban Core
Ability to collect and analyze data, including familiarity with computer software programs
Strong understanding of primary healthcare delivery systems and models of care, including patient-centered care, family medicine, and community-based healthcare.
Knowledge of cultural competence in healthcare, including the ability to address the needs of diverse patient populations
Knowledge of healthcare structures, processes, and the roles of different healthcare professionals (doctors, nurses, support staff).
Understanding of the social determinants of health and their impact on patient outcomes.
Knowledge of community outreach, health education, and preventive care strategies for diverse populations.
Familiarity with health promotion and disease prevention programs in a primary care context.
Familiarity with healthcare laws, policies, and regulations (HIPAA, OSHA, local health regulations, etc.)
Knowledge of accreditation standards and the ability to ensure compliance with healthcare regulations.
Awareness of industry standards and best practices in patient care, safety, and quality
Understanding of quality improvement frameworks
Knowledge of effective leadership and team-building strategies in healthcare settings
Ability to manage, motivate, and develop multidisciplinary teams (nurses, medical staff, administrative staff)
Conflict resolution and performance management skills.
Commitment to health equity and social justice.
Innovative and solution-focused leadership.
Collaborative team building and stakeholder engagement.
High level of organizational and time management skills.
Dedication to continuous professional development and lifelong learning.